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Italiano

Panoramica

La nostra politica di rimborso e restituzione dura 15 giorni. Se sono trascorsi 15 giorni dal tuo acquisto, non possiamo offrirti un rimborso completo o uno scambio.

Per poter beneficiare di un reso, il tuo articolo deve essere inutilizzato e nelle stesse condizioni in cui lo hai ricevuto. Deve anche essere nella confezione originale.

Diversi tipi di merci sono esenti dalla restituzione. Le merci deperibili come cibo, fiori, giornali o riviste non possono essere restituite. Inoltre, non accettiamo prodotti che siano beni intimi o sanitari, materiali pericolosi o liquidi o gas infiammabili.

Ulteriori articoli non restituibili:

Carte regalo
Prodotti software scaricabili
Alcuni articoli per la salute e la cura personale
Per completare il tuo reso, abbiamo bisogno di una ricevuta o di una prova di acquisto.

Si prega di non inviare il vostro acquisto al produttore.

Rimborso

Una volta ricevuto e controllato il tuo reso, ti invieremo un’e-mail per informarti che abbiamo ricevuto il tuo articolo restituito. Ti informeremo anche dell’approvazione o del rifiuto del rimborso.

Se sei stato approvato, il rimborso verrà elaborato e riaccreditato automaticamente alla tua carta di credito o al metodo di pagamento originale, entro un certo numero di giorni.

Rimborsi in ritardo o mancanti

Se non hai ancora ricevuto un rimborso, controlla di nuovo il tuo conto bancario.

Quindi contatta la società della carta di credito, potrebbe essere necessario un po ‘ di tempo prima che il rimborso sia ufficialmente pubblicato.

Quindi contatta la tua banca. Potrebbe essere necessario un po’ di tempo prima che venga pubblicato un rimborso.

Se hai fatto tutto questo e non hai ancora ricevuto il rimborso, ti preghiamo di contattarci.

Scambio

Sostituiamo solo gli articoli se sono difettosi o danneggiati. Se avete bisogno di un cambio per gli stessi articoli non esitate a contattarci.

Spedizione resi

Per restituire il tuo prodotto, contattaci e organizzeremo la spedizione di ritorno gratuitamente.

Se sono richiesti costi di spedizione aggiuntivi, questi non verranno rimborsati. 

A seconda di dove vivi, il tempo necessario per il tuo prodotto sostituito per raggiungerti può variare.

Hai bisogno di aiuto?

Contattaci per domande relative a rimborsi e resi.

English

Overview

Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same items please contact us.

Shipping returns

To return your product, contact us and we’ll arrange the return shipment for free.

If required, additional shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us for questions related to refunds and returns.

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